Refund & Cancellation Policy

Last updated: July 9, 2026

This Refund & Cancellation Policy explains how refunds and cancellations work for paid subscriptions and one-time purchases on the Studio (by Anil Kumar Kanneboina) platform — including the Studio business operating system and the cthe.link bio-link product. Please read this policy carefully before making a payment.

1. cthe.link Pro (Monthly, ₹199/mo)

We offer a 7-day money-back guarantee on your first payment for cthe.link Pro. If cthe.link Pro doesn't meet your needs, email us at [email protected] within 7 calendar days of the initial charge and we will refund the full amount, no questions asked.

The 7-day guarantee applies only to the first billing cycle. Subsequent monthly renewals are non-refundable, but you may cancel at any time from /billing to stop future charges — you keep Pro access until the end of the paid period.

2. Studio Annual Subscriptions (Starter / Growth / Pro)

Annual Studio subscriptions come with a 14-day money-back guarantee. Email [email protected] within 14 calendar days of your annual payment and we will refund the full amount minus any usage-based overages (WhatsApp conversation charges, SMS, etc.) already dispatched on your behalf. The 14-day guarantee applies to the first annual payment only. Annual renewals in subsequent years are non-refundable.

3. Studio Monthly Subscriptions

Monthly Studio subscriptions are billed in advance and are non-refundable for the current month. There are no partial-month or pro-rata refunds. You may cancel your subscription at any time from /billing; cancellation stops future billing and you retain access to paid features until the end of the current billing period.

4. Cancellations

You can cancel any subscription (cthe.link Pro or Studio) at any time from Settings → Billing. Self-service cancellation is available 24×7 — no phone call, no support ticket, no retention offer required. Cancellations take effect at the end of the current paid period; no future charges will be billed.

5. Digital Products (PDFs, Ebooks, Templates)

One-time purchases of downloadable digital products (itinerary PDFs, ebooks, template packs, etc.) are refundable within 24 hours of purchase only if the file has not been downloaded. Once you have downloaded the file, the purchase is considered consumed and is non-refundable, consistent with standard practice for delivered digital goods under Indian consumer protection norms.

6. WhatsApp Conversation Credits & Usage Charges

WhatsApp conversation charges, SMS credits, and other pay-per-use messaging fees are non-refundable once dispatched to Meta or the underlying carrier. These charges are passed through at cost and settled with the upstream provider at the moment of send — we do not hold the balance and cannot reverse a delivered message. Unused prepaid credit balances remaining in your account at the time of cancellation are refundable pro-rata on written request.

7. Refund Processing Timeline

Approved refunds are initiated within 2 business days of approval and reflect in your original payment method within 7 business days. UPI and card refunds are processed through the same payment gateway used at checkout (Razorpay, Stripe, or PhonePe); actual settlement time is subject to your bank or UPI provider.

8. Exceptions & Chargeback Policy

We do not offer refunds for:

• Accounts suspended or terminated for violation of the Terms of Service (spam, fraud, abuse, unpaid invoices).
• Payments older than the guarantee windows listed above.
• Third-party fees (Meta WhatsApp conversation charges already delivered, SMS gateway pass-through, Razorpay/Stripe transaction fees on refunded amounts where the gateway retains its fee).
• Custom development, onboarding, or professional-services engagements once work has commenced (unless otherwise agreed in the statement of work).

Before initiating a bank chargeback, please contact [email protected]. We resolve almost all disputes within 3 business days directly, and chargebacks incur non-recoverable gateway fees for both sides.

9. How to Request a Refund

Email [email protected] from the address associated with your Studio / cthe.link account. Include:

• Your registered email address or tenant / workspace ID.
• The payment reference (Razorpay / Stripe / PhonePe transaction ID).
• A brief reason for the refund request (helps us improve — not a gatekeeping question).

We respond to every refund request within 2 business days.

10. Governing Law & Jurisdiction

This Refund & Cancellation Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy will be subject to the exclusive jurisdiction of the competent courts of Hyderabad, Telangana. This policy is issued in accordance with applicable Indian consumer protection law (including the Consumer Protection Act, 2019).

11. Changes to This Policy

We may update this policy from time to time. Material changes will be notified by email to active subscribers at least 30 days before they take effect. Payments made prior to a policy change are governed by the policy in effect at the time of payment.

12. Contact

Refund questions and disputes: [email protected]

See also: Terms of Service · Privacy Policy