Terms of Service

Last updated: May 19, 2026

These Terms of Service ("Terms") govern your access to and use of the Studio Platformplatform ("Studio", "we", "us", or "our"). By creating an account or using the platform you agree to these Terms. If you do not agree, do not use the platform.

1. The Service

Studio is a business operating system that lets businesses ("Customers") manage WhatsApp + Instagram + SMS + Email conversations, contacts, bookings, products, orders, invoices, payments, automations, and campaigns. Some features require integrations you authorise (Meta WhatsApp Business API, Instagram, Razorpay, Stripe, PhonePe, Google APIs, Cloudflare R2).

2. Eligibility

You must be at least 18 years old and legally able to enter contracts. If you sign up on behalf of a company, you represent that you have authority to bind the company.

3. Account Registration

You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

4. Subscription Plans & Payment

Paid plans renew automatically at the cadence shown at checkout (monthly, quarterly, or annually). Fees are non-refundable except as set out in our refund policy or as required by law. We may change published prices for new subscriptions or renewals with at least 30 days' notice. See our full Refund & Cancellation Policy for the 7-day cthe.link Pro guarantee, 14-day Studio annual guarantee, and details on cancellations, digital products, and WhatsApp usage credits.

Failed payments enter a grace period (typically 7 days) during which messaging and booking features remain available but new automations are paused. After the grace period the account moves to a read-only state until payment is resolved.

5. Acceptable Use

The service is for real, legitimate businesses. You agree NOT to use the platform to:

We may suspend or terminate accounts that violate these rules, with notice when practical. Repeat violations forfeit the grace period. We review reports submitted via the "Report this page" link on public bio pages within 24 hours and cooperate with lawful requests from Indian authorities under IT Act 2000 sec.79 intermediary obligations.

6. Customer Data & Privacy

You retain ownership of data you upload or generate ("Customer Data"). You grant us a worldwide, royalty-free licence to host, process, and transmit Customer Data solely to provide the service. Our handling is governed by our Privacy Policy and, where applicable, our Data Processing Agreement (available on request).

7. Third-Party Services

The platform connects to third-party services (Meta, Razorpay, Stripe, PhonePe, Google, Firebase, Supabase, Cloudflare). Your use of those services is governed by their own terms. We are not responsible for outages or policy changes at third parties beyond using commercially reasonable efforts to integrate.

8. WhatsApp Business API Specifics

Outbound messaging via WhatsApp requires Meta-approved templates and a verified WhatsApp Business Account. Per-conversation pricing is set by Meta and passed through to you at cost. You are responsible for complying with WhatsApp Commerce Policy and Business Policy.

9. Intellectual Property

We retain all rights, title, and interest in the Studio platform, including all software, designs, trademarks, and content (excluding Customer Data). Nothing in these Terms transfers any IP ownership to you.

10. Confidentiality

Each party will protect the other's confidential information using the same degree of care it uses for its own confidential information, but no less than a reasonable standard of care.

11. Warranties & Disclaimers

The platform is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or meet your specific requirements. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms or the platform is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, business, or data, even if we have been advised of the possibility.

13. Indemnification

You will indemnify and hold us harmless from claims arising out of (a) your violation of these Terms, (b) your Customer Data, including any claim that it infringes third party rights or violates applicable law, or (c) your misuse of integrations.

14. Term & Termination

You may cancel your subscription at any time from Settings → Billing. We may suspend or terminate accounts for material breach of these Terms with written notice (immediately for serious violations such as fraud, abuse, or unpaid invoices > 30 days). Upon termination, your data is retained for a 30-day grace period during which you may export it via Settings → Compliance → Download all data. After 30 days the data is permanently deleted per our retention policy.

15. Service Level

We target 99.5% monthly uptime measured by the public /status page. Enterprise customers may negotiate a formal SLA in a separate written agreement; absent that, this paragraph is a statement of target, not a contractual SLA.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Disputes will be resolved in the competent courts of Hyderabad, Telangana. Customers outside India may negotiate a choice-of-law amendment for Enterprise contracts.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.

18. Contact

Questions about these Terms: [email protected]